Title: Network Operations Center (NOC) Analyst I
The NOC Analyst handles alerting of network problems and works to resolve them. He/She analyzes the problem and, depending on problem complexity and resolution time constraints, either solves it or seeks help. The NOC Analyst utilizes support from technical experts within the organization and third parties, as required, to resolve a problem. He/She takes responsibility for handling incidents and following them through completion or escalation. Upon successful resolution, he/she finalizes the task according to company policies for incident management. Job duties also include recording the problems encountered and techniques used to solve it for future reference.
NOC Analysts should be capable of solving a variety of network problems, including those that may not have standard resolution methods. In such cases, NOC Analysts should be able to apply methods based solely on their own technical knowledge. This position requires a person who can think ahead so as to implement proactive measures. Ability to grasp information in several formats, including print, verbal and pictorial representations, is important.
NOC Analyst I must demonstrate excellent technical knowledge with a minimum of 1 year of IT support experience and be proficient in the following skill sets:
ESSENTIAL JOB FUNCTIONS Windows Server 2008 Technologies and Active Directory Microsoft Exchange ISA and/or TMG Cisco router and PIX firewall operations in an enterprise of various WAN scenarios such as a frame, point-to-point and secure VPN over the internet Thin client technology such as Citrix and Terminal Services Use of network management software (HP SIM, SCOM 2007)
GENERAL REQUIREMENTS Must be available to work a varied shift schedule Perform network trouble-shooting to diagnose and isolate complex network problems Must be able to multi-task, have outstanding analytical abilities, and work in a fast paced environment Project management methodology and change management Be highly motivated Have excellent written and verbal communication skills Demonstrate excellent interpersonal skills
High school diploma or equivalent.
Associate’s Degree in IT preferred.
Minimum Microsoft or Cisco certifications preferred.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols. Frequently required to sit, talk, and bend and reach. Ability to reach with hands and arms. The noise level in the work environment is usually moderately quiet. The work environment is indoors. The position does not travel.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or deleted by management to meet the business needs of the Company. On occasion, work may be required beyond normal office hours.
ClearPointe, headquartered in Little Rock and serves customers nationwide with advanced technology services that may be accessed remotely. It operates its own “Eyes On”™ network operations center in Little Rock AR and San Diego CA. Based on Microsoft Systems Center technologies, services are available to customers 24 hours a day, seven days a week. Unlike many such NOCs, ClearPointe’s NOC is fully staffed by technical experts, around the clock. As a full service Managed Services company, we offer Help Desk and a full suite of security services. Our customers are predominantly small- to mid-sized businesses in the banking, financial services, healthcare and municipal government industries, among others. ClearPointe is a Microsoft Gold-Certified partner, awarded for excellence in advanced infrastructure and security solutions. ClearPointe is also the 2006 winner of Microsoft’s Partner Competency award for technology partners.
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