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Consumer Alert: Home Security Alarm Scam


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Updated: 6/19/2008 8:15 am Published: 6/18/2008 5:02 pm
In our consumer alert tonight the Attorney General's Office is sounding the alarm on a home security scam. There are reports of people canvassing Little Rock neighborhoods trying to sell home security systems at what they call a discounted rate.

With summer around the corner, the sun is popping out more frequently. And according to Brad Phelps with the Attorney General's Office so are scam artists, many come with lines about performing home improvement projects.

"I noticed that your yard needs cleaning up and if you pay me in advance I'll take care of it. And in some cases they'll pay money in advance and never see the person again," says Phelps.

The latest scheme involves door to door sales people posing as representatives of legitimate security companies offering to put in security systems at reduced rates. What people don't realize is those systems carry expensive long-term monitoring agreements

"We've issued a consumer alert because of reports we received from consumers being sold home security contracts by door to door sales people," says Phelps.

Phelps adds someone knocking on your do is a red flag; most reputable companies don't solicit door to door.  And you should also pay attention to some others things they don't do.

"Consumers should be leery of signing up without having them come in and examine your home and talk to them about the type of contract they want and the protection it offers."

If all that fails you have one last protection. By law you have three days to cancel the contract if you become suspicious of a company you've signed up with during a door to door solicitation.

If you have been a target of this home security scam or want more information about a company's credentials contact the Attorney General's Public Protection Department at oag@ArkansasAG.gov or call 1-800-482-8982.
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The views expressed here do not necessarily represent those of FOX16 - Little Rock, AR News and Weather

kpate - 7/1/2011 7:27 PM
This guy just came to our door in Searcy. He wanted to know who the boss was. I asked him what he wanted and he said to give us a great deal on a system upgrade. I told him we did not need it and our system was brand new and alerts the police. He took off then and didn't stop at any other houses. Is this something the police would like information about?

Titan Alarm - 2/17/2011 5:42 PM
Most systems rely on a combination of contacts placed on doors and windows, along with a motion detector strategically placed in the house by a professional technician. To receive the best protection, Titan recommends that all exterior entry points have contacts that sense when they are open or closed. In some cases, a glassbreak sensor would be a better choice for protection.

RapTV - 7/21/2010 1:58 PM
Rap TV is proud to say that the grate state of AK is ready to fight off bad business and not allow companies to make victims out of its people. Contact the Attorney general in you're state today and join the fight!

RapTV - 7/21/2010 1:54 PM
Good job guys, this morning at 9am PST the Rap TV Investigator we sent into the Sacramento call center reported that all the phone room reps where to stop calling people in the state of Vermont. Even if they had spoken to them at an earlier time and had permission to re-contact them. The Attorney General will not allow a business to rob people in any state. However they need you to call and report violations to them directly. The DNC list is a good way to start fighting back. However it is just 1 step in the process to stop the bad guys once and for all. This information should help if you are one of the viewers members or subscribers in AK. If you have been a target of this home security scam or want more information about a company's credentials contact the Attorney General's Public Protection Department at oag@ArkansasAG.gov or call 1-800-482-8982.

Golf Ninja - 6/19/2008 12:58 AM
I need to add a couple of things to my previous post. If you do agree to let an alarm salesperson come to your home to give you a consultation, this article is correct in that you should expect some things to happen and others to not happen. What you should see happen is the alarm salesperson wearing a badge stating their position, alarm technician or salesperson, issued by the Arkansas State Police that has their picture on it. I would not let anyone in my house that did not have that badge. A company id badge is no substitute. It must be a Arkansas State Police issued badge. That tells you they have had a background check performed on them and that they work for a licensed company authorized to do business in this state. What they should also do is provide you with a illustration of what is included in the equipment they are giving you or selling you and how it will protect your house. Also, they should go over the contract for monitoring with you very well. Don't fall prey to "special deals" that require you to sign up immediately, those same deals will be there tomorrow and the next day and next week. Also make sure you know what you need to do if you change your mind and need to cancel the deal within the three days. What they shouldn't do is use scare tactics and FBI statistics to bully you into getting an alarm immediately. Arkansas keeps tracks of crime statistics and they post on the web : http://www.acic.org/statistics/ which allows you to go online and check them out for yourself. One last thing, I would rather do business with someone who I can peak with face-to-face than with a company on the internet, when it comes to securing my house. There are deals on the internet, but nothing beats someone coming to your house to give you a consultation and tailoring an alarm system to meet your specific needs. In the end, they will cost about the same monthly anyway.

Golf Ninja - 6/19/2008 12:32 AM
I used to sell home security systems door-to-door. There is nothing wrong with that method of sales. The State of Arkansas requires all alarm salespeople and technicians to be licensed by the state. So if there is a salesperson who comes to your house, simply ask for their security license that will look like a badge that is issued by the Arkansas State Police. And by the way, selling alarms door-to-door is nothing new, I was doing this back in the mid 1990's. In fact, all the major alarm companies get most of their business this way. So much for the research by the Attorney General's Office. And as far as the research by the news organization, most alarm systems are given away for free (basic systems) with the understanding that there is a monitoring contract involved. After all, a alarm system is almost worthless unless it is being monitored. If it is not monitored, it is just a fancy noisemaker.

hollykristin - 6/18/2008 9:23 PM
These people came to my house today in Sherwood and asked if they could analyze our home for a home security system. I let them know that we were already signed up with ADT but I asked for a card so I could compare rates. They had no business card! I felt like they wanted to come in and case out our house. Beware!!!!!!!!!!!!!!!
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