I am SOOOOOOOOOOO glad a media entity actually relates to the Average American Issues we all face on a daily basis. PLEASE NEVER LOOSE SITE OF YOUR INFANCY IDEOLOGY!!!!!!!!!!!!!!! I have yet to "understand" how most cell services "require" a two year contract. FOR A PHONE!!!!!!!!!!!!!!!!!!!!! Incredible that this is even legal by our "REGULATORS". And if you have a Cricket or etc phone, somehow you are substandard, sub-cool if you will. The pay-as-you-GO phones should be called Pay Thru the NOSE phones. I feel for the out-of-touch-purer-than-the-rest-of-us-must.own.stock.in.phone.carrier/manufacture/tech-rule-minder jkping. All young people(and many others) NEED a phone and must enter a 2-year contract (or their parents carry their bill) for what seems a neccessity. Phone companies are taking sincerity out the notion of contracts to our youths (and others). Remember verbal contracts anyone... requires integrity. Please help to empower our youth (and the rest of us) with ways to aquire/recapture control our own lives, credit, and responsibilities. WHAT HAPPENED TO THE PUBLIC PAY PHONES.....THEY ARE ALMOST NON-EXISTANT! try walking for health with heart conditions and needing to 'call' a friend or cab home when you are very ill; ridicuously difficult or impossible. and to jkping...phones initially were a SERVICE and they provided 'customers' the phones with many styles to choose from and you dialed 0 (operator) for ANY need or want. Comast charges you $5 for calling them if you have an 'issue' with cable, PHONE, internet, etc BUT IF YOU WALK-IN (after burning gasoline) its free. AND TO THE STATION: This is the 1st time i've visited your site: Love what I see, it will be my first stop daily. THANKS FOR BEING REAL, i have first noticed it in your nitely news. (plz use my nitely.news to help attract our youth and young (at heart) adults.)

There is a reason that the cellphone carriers require a 2-year contract...a little thing called a phone subsidy. Most of those awesome phones that everyone takes for granted cost the cellphone carriers money. Believe it or not. Most of those wonderful fancy devices are $300 or more. The carriers will offer them for little or nothing, to help cover the upfront costs to the consumer, but in return need to get 2-years worth of revenue to help cover this cost. This article/story is reckless and is basically promoting fraud. If the customer is truly receiving bad service, or is really transferring to a new location for the military, that's one thing; but to tell them ot complain to the BBB or use some other strong arm tactic to get out of their signed legal contract for the mere purpose of not paying their bill, or wanting a new phone from another carrier is wrong. I'd expect a higher standard of reporting from this news station.