Emergency Response Investigation Ends with 911 Operator Resignation

LRPD investigators were unable to determine why police and fire were not immediately dispatched to a vehicle accident where a woman drowned.
died when her car slid off an icy road into a pond (Karoline Wightman)
died when her car slid off an icy road into a pond (Karoline Wightman)

LITTLE ROCK, AR- An investigation into a deadly accident and the 911 response has ended with the resignation of a call taker with the Little Rock Communications Center.

Candace Middleton resigned her position with the Little Rock Police Department last week, she had worked there since March of 2012.

On January 14, 2013, the Little Rock Communications Center received a transferred cellular 911 call from Pulaski County 911 at 7:57 a.m. The call information indicated two people were trapped inside their vehicle in a pond on Cooper Orbit Road, just east of Capitol Hill Boulevard and Rushmore Avenue. 

The Little Rock 911 Operator notified Metropolitan Emergency Medical Services  of this call at 8:01 a.m. At 8:17 a.m., M.E.M.S. called back to Little Rock Communications to verify that the Little Rock Fire Department was dispatched to the scene, at which point it was determined that only M.E.M.S. had been dispatched. 
Once it was determined there was a delay in dispatching fire and police to this call an investigation into the circumstances was initiated. 

Investigators have not been able to determine why the Little Rock Fire Department and the Little Rock Police Department had not been dispatched.

The investigation into this incident ceased upon receipt of Middleton's resignation letter, according to police.
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