AG Rutledge Announces Start of Wells Fargo Consumer Redress Review Program

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LITTLE ROCK, Ark. (News Release) – Arkansas Attorney General Leslie Rutledge today announced that Wells Fargo has begun a consumer redress review program to allow consumers, who have not yet been made whole through other remediation programs already in place, to have their inquiry or complaint reviewed by a Wells Fargo escalation team for possible relief. 

“The redress review program was a key component of my settlement with Wells Fargo due to betrayal of consumer trust,” said Attorney General Rutledge. “This program is a significant step for Wells Fargo toward fixing the harm it caused to Arkansans by ensuring that eligible consumers receive the restitution due to them under the settlement. Requiring Wells Fargo to implement this program is another example of how I will hold any business accountable that unlawfully takes advantage of Arkansans.”

The December settlement between Wells Fargo and attorneys general of all 50 states and the District of Columbia resolves claims the bank violated state consumer protection laws by opening millions of unauthorized accounts and enrolling customers into online banking services without their knowledge or consent, improperly referring customers for enrollment in third-party renters and life insurance policies, improperly charging auto loan customers for force-placed and unnecessary collateral protection insurance, failing to ensure that customers received refunds of unearned premiums on certain optional auto finance products, and incorrectly charging customers for mortgage rate lock extension fees.

As part of the program, Wells Fargo will maintain a website for at least one year that contains information regarding consumers’ eligibility for redress and to help answer consumer questions. Wells Fargo’s website describes the issues covered by the settlement agreement and provides phone numbers consumers may use to request review. In addition, Wells Fargo will provide periodic reports to the states about ongoing remediation efforts.

Wells Fargo’s consumer redress review website may be accessed at

Consumers with questions or concerns may call the following Wells Fargo phone numbers for assistance:

·         Unauthorized Accounts/Improper Retail Sales Practices: 1-844-931-2273

·         Improper Renters and Life Insurance Referrals: 1-855-853-9638

·         Force-Placed Collateral Protection Auto Insurance: 1-888-228-9735

·         Guaranteed Asset/Auto Protection Refunds: 1-844-860-6962

·         Mortgage Interest Rate Lock Extension Fees: 1-866-385-5008

Participating in the program with Arkansas include Attorneys General from: Alabama, Alaska, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, North Carolina, North Dakota, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Nevada, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

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