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Arkansas Children's Hospital Notifies Parents of Potential 'Privacy Incident'

LITTLE ROCK, Ark.- Officials at Arkansas Children's Hospital confirm that a former employee is under investigation for misuse of information for personal gain, and 4,500 patients may be impacted. 

An official with ACH says they were contacted by an investigator with the Social Security Administration about the possible misuse of information. 

ACH released the following details:

Arkansas Children’s Hospital Notifies Patients of Potential Privacy Incident, Offers Resources for Monitoring

LITTLE ROCK (June 29, 2018) – On May 9, 2018, Arkansas Children’s Hospital (ACH) learned from law enforcement that a former employee is under investigation for misuse of information for personal gain during employment from November 7, 2016, to February 6, 2018.

ACH has been cooperating with authorities during the ongoing inquiry and informed families about the incident once a communication hold by investigators had been lifted.

“We were deeply troubled to learn about the alleged actions of this individual, which do not reflect the hospital’s values in any way,” said Erin Parker, Vice President of Compliance for Arkansas Children’s. “As the champions for children in our community, we hold ourselves to the highest standards of behavior, and that includes treating patients, families, and each other with dignity and respect at all times.”

The hospital has taken immediate steps to assist with the investigation and help patient families protect their privacy.

Working alongside law enforcement, ACH completed an audit of all the accounts that had been viewed by the individual while employed by the hospital. The investigation could not definitively confirm whether the former employee accessed information for business purposes or otherwise.

The hospital is providing patient families whose information may have been affected with complimentary credit monitoring and identity protection services through Experian. The one-year membership will allow parents to monitor their child’s personal information online and alert them if there are any signs that their child’s identity may have been stolen. 

The hospital also recommends that affected families review the Explanation of Benefits they receive from their health insurer. If they see charges for services they did not receive, they should contact their insurer immediately.

Parents who have questions or concerns about their child’s information are encouraged to call 1-855-880-9242, Monday through Friday, between 9:00 a.m. and 9:00 p.m.

To help prevent something like this from happening in the future, ACH has terminated this employee, implemented additional hiring controls and retrained its employees on its policies and procedures for accessing patient information.

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