Woman claims NLR apartment building has mold in ceilings, urine in elevators


NORTH LITTLE ROCK, Ark. – A woman who lives in a North Little Rock apartment building describes conditions there as a “mess” after she says she has found bugs, mold holes in the ceiling and dried urine in an elevator.

“I don’t like it,” Chandra Profit says.

“I don’t like it at all.

She is taking steps, but she doesn’t know which way to go.

Profit has lived at The Heritage House for a little more than a year. 

I mean the rooms are pretty big. It’s a two-bedroom,” Profit says.

She says conditions there have gone from comfy to cringeworthy.

“It’s just infested!” Profit says.

She scrolls through photos of what she says are molding holes in the ceiling and dried urine in the elevators.

“My grandbabies was in there,” Profit says.

“They threw up.”

The North Little Rock Housing Authority manages the government-assisted facility, which houses 171 units. The NLRHA sent us a statement addressing Profit’s complaint, which reads in part:

“This resident describes a lobby area and rooms infested with bugs, beetles, bed bugs, urine in the elevators and mold growing throughout the building. NLRHA has a strict policy of addressing every complaint received from residents in relation to the type of conditions stated below. Besides employing on-site maintenance staff, we have contracts with a cleaning company for the lobby and common areas and also a contract with a pest control company. While we deny the general condition of infestation exists, some residents do not maintain units as clean as others, therefore, he or she might create hotspots for pests within their unit. We attempt to work with these tenants toward better housekeeping rather than evicting them. Every unit is treated for pests on a monthly basis (unless the tenant refuses to allow them in, which happens sometimes). A company is also on contract to respond to complaints about potential or suspected mold. In most cases the area turns out to be a dirty spot in the tenant’s unit, nevertheless, the company tests the area and submits a report and the protocol for abatement if necessary. Abatement is then performed by a different qualified company.  Besides routine services, contractors also respond to special or non-routine situations as necessary using a work order system. 

Unfortunately, in a building of this size, we have a few bad actors who will conduct themselves in a manner that is disrespectful to the home of fellow residents. Sometimes the actors are not residents at all. It appears this incident occurred on the weekend when management was off. However, the maintenance staff is always on-call. We do not have a record of the tenant who made the complaint to you or of anyone else calling this weekend to make a complaint about the elevator. Further, there isn’t a record of the tenant submitting a work-order or complaint of staff being non-responsive related to any of the items listed. To our knowledge, her first mention of the elevator was this morning to the assistant manager…The assistant manager informed the manager and she immediately went to check the elevator. Fortunately, someone had already cleaned the elevator floor rather than to leave it until this morning.  We appreciate someone demonstrating concern and appreciation of the property.   That said, we understand the cleaning crew was last in the building 3:30 a.m. Saturday morning and returned 1:40 a.m. Monday. When the cleaning crew returned early Monday morning, she was informed of the elevator incident by the guard and that someone had performed a basic cleaning. We understand that she then mopped and disinfected the floor of the elevator.”

We’re told rent doesn’t cost any more than 30 percent of a tenant’s income.

For Chandra, the threat of not having another housing option sparks emotion.

“I’m worried about me,” Profit says.

“I’m worried about the rest of the people here who won’t even speak up for themselves. That’s what I’m worried about.”

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